Quality Management
The adoption of Quality Management System (QMS) in an organization enables it to demonstrate its ability to consistently provide product and/or service that meet consumer, customer and applicable statutory and regulatory requirements.
ISO 9001:2015 (Quality Management System) standard can be applied to any organization regardless of its size, type and nature of operation. QMS promotes the adoption of a process approach when developing, implementing and improving its effectiveness to enhance customer satisfaction by meeting customer requirements.
ISO 21001:2018 (Educational Organizations Management System) is a quality management system specifically designed for educational institutions. The standard aims to enhance the satisfaction of learners, other beneficiaries and staff through effective application of EOMS. Consistent processes and evaluations tools based on EOMS requirements help the organizations to demonstrate and increase effectiveness and efficiency and meet their organizational objectives.
Who should implement QMS ?
- All manufacturing businesses related to agriculture, health, education, communication, electronics, transport, textile, sports, etc.
- All service oriented businesses like educational institutions, hotels, financial institutions, hospitals, etc.
Benefits of QMS Implementation
- Improved and consistent quality of product and/or service
- Enhanced customer satisfaction and improved customer loyalty
- Providing confidence to the stakeholders in consistency, effectiveness and efficiency of the organization
- Increased revenue and market share
- Increased credibility and competitiveness in the market
- Reduced cost of operation and shorter implementation cycle due to effective use of resources
- Promotes a positive image of organization